Refund policy

All sales are final for changes of mind, subject to applicable law and the exceptions below. This is not a promise that money can never be refunded.

WebQuickie, operated by J&J Enterprises LLC, provides custom informational website services. We do not offer a voluntary satisfaction guarantee or refunds solely because you change your mind, decide not to use the website, or change an approved direction.

This policy does not remove mandatory cancellation rights, rights concerning services not provided as agreed, protections against unauthorized or duplicate charges, or your right to contact your payment provider. Any legally required refund or remedy takes priority over a final sale term.

After consultation and acceptance of the written proposal, a deposit of 50% of the agreed project total is required before work begins. It is an advance payment credited toward your project, not an additional fee. The remaining balance is due before launch, transfer, or handover after the agreed review process.

The deposit supports the agreed planning, design, and build work. If you cancel for a change of mind, our final sale policy applies only to the extent permitted by law. We will not retain money that must be returned under applicable law, charge twice for the same loss, or treat the deposit as an automatic forfeiture when that would be unlawful. Where a cancellation adjustment is required, it will reflect work performed and other recoverable costs or losses, with an explanation.

An inquiry does not require a deposit or commit you to buy. We send payment requests manually by invoice or secure Stripe payment link after the project and terms are agreed.

Contact us if a deliverable materially fails to match your written proposal. We will review the issue and work with you on an appropriate correction within a reasonable time. Corrections to our failure to meet scope are not charged as preference based revisions.

If we cancel the project or cannot provide the agreed service, we will refund the portion paid for work not provided. This does not limit any greater refund, price reduction, or other remedy required by law. A reasonable correction opportunity does not extend or restrict a mandatory claim deadline.

New preferences, added pages, or a new design direction may require an approved revision or new scope agreement rather than a refund. We agree to extra fees before extra work begins. Customer content or approval delays may require a revised schedule, but do not automatically establish that all unperformed work has been earned.

Optional text care is a separate agreement. Its service period, cancellation method, and billing terms are supplied before enrollment. This website does not automatically renew or enroll a care plan. Final sale wording does not override refunds owed for care we fail to provide or other mandatory rights.

Email customerservice@webquickie.app with your name, project or invoice reference, the issue, and the outcome you are requesting. Do not email card numbers or sensitive identification. We will investigate and explain the next step.

Approved refunds are normally returned through the original payment method. Processing time depends on Stripe and your financial institution. We will confirm when a refund is initiated. For an unauthorized or duplicate charge, contact us or your payment provider promptly.

Read this policy with our terms of service, privacy policy, and your accepted proposal. The version presented when you agree to the project applies to that purchase unless a lawful change is expressly agreed.